Hijacked

• How you enter a difficult conversation has a definite effect on whether or not the conflict becomes destructive or creative.

• You might open people's minds with the emotions you bring into the conversation and the way you listen to their views.

• Remaining calm, curious, and respectful might open doors to finding a solution that fulfills the similarities you find in the outcomes you want.

• Healthy boundaries and self-esteem make us less reactive to other people.

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